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Sometimes it seems as if selling cigarettes and scandals go hand
in hand. Two years ago, BBC Newsnight filmed a British American
Tobacco distributor handing out free Benson & Hedges cigarettes
at a youth beach volleyball game in Gambia, and earlier this year,
the news that Dunhill cigarettes were being promoted between televised
World Cup football matches in Malaysia sparked condemnation of British
American Tobacco (Malaysia) Berhad, the local owner of the popular
Dunhill brand.
But the days of selling cigarettes through association with sporting
activities are numbered, according to British American Tobacco’s
head of corporate social responsibility Adrian Marshall. He says
the group is now at an advanced stage of developing marketing policies
which take fuller account of the impact of its product on society,
especially in relation to children. The group’s stated marketing
strategy is to encourage adult smokers to switch to its brands,
but critics charge that almost all tobacco advertising can encourage
children to begin the habit. In Malaysia alone, about 50 children
start smoking every day and around 10,000 people die from tobacco-related
diseases every year, according to the Consumers Association of Penang.
When British American Tobacco recently began asking its stakeholders
which issues they thought important, under-age smoking was mentioned
in all of the 14 countries covered, and marketing practices in 13
of them. While the group has long operated to a set of advertising
principles and has signed up to many voluntary codes, Marshall describes
the changes now under way in its marketing departments worldwide
as a major shift in the marketing mindset. ‘Our companies sell cigarettes,
not cornflakes, and our marketing should be appropriate, given the
risky nature of our product,’ he says.
The group’s chosen vehicle for further change is a groundbreaking
agreement between the world’s three largest tobacco manufacturers
on international marketing standards covering all tobacco products,
which have now been adopted by eight tobacco companies representing
41 per cent of the world market. The standards apply from the beginning
of next year and specifically prohibit marketing tactics of the
sort questioned in Gambia two years ago and Malaysia this year.
The standards do not affect all forms of brand visibility. While
they prohibit billboards within 100 metres of the perimeter of a
school, these could still appear on routes schoolchildren take each
morning. Nor will they cover all eventualities: T-shirts bearing
cigarette brand logos are not made in small sizes, but there is
nothing to stop children wearing oversize clothes.
Even so, Marshall says their effects will be apparent worldwide.
‘There will be no more television advertising and no radio advertising.
We’re reducing our outdoor advertising and billboards. Access to
promotional advertising will also be restricted.’
The International Tobacco Products Marketing Standards, which
arose from discussions between the big tobacco companies about the
industry’s role in youth smoking prevention, cover print, cinema
and television advertising, product placement and internet advertising
– in fact just about every kind of marketing avenue available to
a consumer goods company. In addition, a European Union ban on all
tobacco advertising and sponsorship is due come into effect in December
2006.
According to Marshall, the standards mean that ‘Our marketing
practices in developing countries will be broadly similar to our
marketing practices in developed countries. There will be very few
countries in the world where our standards will not apply. British
American Tobacco’s advertising worldwide will end up being pretty
much as it is in the UK. ’
Marshall says the standards at first caused consternation among
those responsible for marketing the group’s brands. ‘Many felt we
were already strict with ourselves and the internal debate during
the development of the standards was intense. These standards challenge
the way we have been marketing, but have helped our marketing community
to recognize that tobacco needs to be subject to far stricter self-imposed
marketing controls.’
Marshall accepts that tightly policed standards will increase
the risk of non-compliance. ‘If we achieved 100 per cent compliance,
there wouldn’t be much point in having a code,’ he says. They will
also apply only to those companies that subscribe to them. This
will have the effect of excluding China, easily the world’s biggest
tobacco market, where the state controls the industry.
‘At the end of the day, it isn’t possible to ensure the whole
industry worldwide abides by the standards,’ he says, ‘but given
the involvement of the three largest players, this significant raising
of the bar will massively improve standards, above all in developing
countries.’
British American Tobacco is also revisiting the type of campaigns
it funds to discourage children from smoking. Its stakeholders differ
in their views on this issue, especially from country to country.
Some favour complete withdrawal, others believe the company has
a responsibility to educate children of the dangers.
‘Our primary responsibility is in the area of how we market the
product in the first place, but preventing children buying cigarettes
is a shared responsibility involving other parties, including the
health community and retailers,’ Marshall says. In the UK, British
American Tobacco has temporarily withdrawn from a £2.5million ($3.9m)
youth smoking prevention campaign aired on MTV in 38 countries ‘pending
further dialogue’, but will continue to fund the proof of age CitizenCard,
which is supported by the police, local authorities and politicians.
If its marketeers keep to the letter but not the spirit of the
standards, the change will be more cosmetic than real. Nevertheless,
people close to the industry believe once the standards begin to
bite, the way tobacco is marketed to the public will look quite
different in a few years’ time.
Jonathan Dodd, managing director of G2, one of British American
Tobacco’s global marketing partners, expects ‘communications to
be more tightly aimed at target smoker groups with messages that
emphasize product attributes rather than brand imagery. The standards
will certainly lead to visible differences in how tobacco products
are marketed, but still allow us to engage smokers with propositions
that differentiate British American Tobacco’s brands from the competition.’

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